EMMANUEL AUSTIN

301 Kimberwicke Dr N ● Charles Town ● West Virginia ● 25414

+1.301.602.6491 ● emmanuel.austin@gmail.com

CAREER PROFILE

A proven leader with over 15 years of experience in diverse business and technical environments, Emmanuel

currently is focused on developing corporate technical strategy. He provides oversight, guidance and

management regarding market innovation across the global teams. Emmanuel brings extensive knowledge

of enterprise-wide technologies and strategies to assist customers implement, migrate, transform and

expand legacy, next generation and hybrid technology environments.

CORE COMPETENCIES

  § Strategic Technology and Corporate Planning

  § Direct and Indirect Sales/Relationship Management

  § Emerging Technology and Market Analysis

  § Team Development and Leadership

  § Product Vision, Solution Architecture and Design

  § Advanced Technology Research

  § Standards Analysis and Implementation

  § NFV/SDN Planning and Development

  § OSS/BSS Expertise

  § Enterprise Solutions Consulting

  § Product and Project Management

  § Cross Organizational Collaboration

PROFESSIONAL EXPERIENCE

Openet Telecom ● Dublin, Ireland

Technical Strategy Director

2004 – Present

(2014 – Present)

Develop and implement global corporate strategy towards new and innovative technologies by monitoring industry

trends and need while evaluating standards bodies work items to determine technical growth areas for development.

Direct and coordinate internal teams to develop and bring to market new solutions and coach the account teams on

associated sales strategy. Engage key high-value opportunities to provide expertise, guidance and leadership to the

customer for coordination across Openet departments for effective sales, marketing and delivery.

Key Accomplishments

  · Architected and developed the technical, marketing and sales strategy for Openet Congestion Management

Solution. Brought the solution to market to multiple global Tier 1 accounts resulting in a 420% ROI over 6

months followed by a $35M+ initial year pipeline. Directed multiple Openet departments to transition the

solution to a robust and mature RAN Congestion Application Function (RCAF) per 3GPP standards.

  · Led market strategy to address our solution set within a Software Defined Network (SDN) in order to address

operators transitioning to 5G networks. Worked with Solutions Group and CTO to determine industry

requirements and successfully developed a Generic VNF-Manager (Openet Weaver).

Technical Sales Director

(2010 – 2014)

Responsible for reviewing and directing account strategy and verifying technical proposals across account teams in the

Americas and APAC. Acted as the sole manager of all technical strategy and proposals relating to Sprint and jointly

determined strategy for Softbank with the APAC account team. Provided expertise and guidance to clients relating to

3GPP Policy and Charging Control (PCC), VoLTE, IMS, device policy and interaction (Android), Network Function

Virtualization (NFV), Cloud computing for PaaS and SaaS, and Big Data strategy for telecommunications networks.

Key Accomplishments

  · Architected and sold first Interaction Gateway (IG) solution to extend policy enforcement to the handset (Sprint

2012). IG provided the capability to extend policy decisions and enforcement beyond the core network

infrastructure to the handset. Structured an initial $4M license deal with an $80M licensing framework.

  · Provided technical expertise and commercial guidance to close the Openet PCRF sell to Sprint (2011) for $20M.

Post solution deployment software faults were discovered in the PCRF contributing to the October 2012 and

January 2013 crash of Sprint’s LTE network resulting in Sprint Executives deciding to replace Openet. Reversed

this decision by planning and architecting a hardening of the solution through a package of core software updates,

new hardware and redesign of core network control plane flows while working all relationships within Sprint to

convince that the conflict had been resolved. Sprint completed the redesign “Get Well Plan” in October 2014.

EMMANUEL AUSTIN

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Technical Sales Manager

(2004 – 2010)

Constituent of a two man Sales Engineering team supporting all accounts across the Americas that effectively grew

the Openet client base while establishing pipelines that became Openet’s primary revenue contributors. Responded

to RFPs, led technical presentations, hosted workshops and determined technical strategy and commercial

implications for the FusionWorks Product Portfolio (Mediation, Offline Charging/OFCS, Online Charging/OCS,

Policy and Charging Rules Function/PCRF). Mentored new SE resources across North and South America.

Key Accomplishments

  · Expanded Openet’s client portfolio by providing the technical guidance and strategy to penetrate into new

business verticals and close Openet’s first Canadian client (Aliant Mobility 2004), first LATAM client (Nextel

International 2005), first MSO (Time Warner Cable 2006), first OCS (Bell Canada 2008) and first Tier 1 PCRF

(AT&T 2008) producing a year on year pipeline contributing to 70% of Openet’s overall revenue.

  · Led the technical sales activities across accounts including Cingular, AT&T, TWC and Sprint which consistently

achieved above quota (%): 2004 (>100%), 2005 (600%), 2006 (300%), 2007 (300%) and 2008 (>100%).

Convergys ● Cincinnati, OH

Implementation Consultant

2001 – 2004

(2002 – 2004)

Principal subject matter expert within the Americas for the Infinys Billing and Rating (formally Geneva) platform and

provided consultancy expertise for the rest of the Infinys Suite for Sales, New Business Capture and Professional

Services. Led requirements gathering workshops, demos, solution presentations, training and business analysis efforts

for implementations of new and prospective clients by interacting with necessary client stakeholder groups.

Key Accomplishments

  · Established, trained and mentored Convergys’ first Infinys Professional Services Infinys team and knowledge base

while performing as lead business and implementation analyst for Convergys’ bedrock Infinys deployment in

LATAM for Brasil Telecom. Led full analysis, documentation and implementation of Brasil Telecom’s products

and services, network models, invoicing, localization and legal requirements.

  · Led analysis, scoping, design and configuration for the migration from Alltel’s Virtuoso II. Managed quality

assurance activities for development and testing of migration customization to Convergys’ system.

  · Nominated into and participated in Convergys Future Leaders Program (2004).

Support Consultant

(2001 – 2002)

Lead support consultant in North America across external and internal organizations. Supported the full client life

cycle of the Convergys Infinys Suite including the sales process, scoping, configuration, go live and long term support

across various industries for accounts such as HP/Compaq, Arsenal Digital (IBM acquisition), Masergy and Dynergy.

Key Accomplishments

  · Designated as the Infinys Billing Catalogue subject matter expert within North America to provide consultancy

and guidance in business analysis of client needs to configuration and design of market product and service plans.

  · Lead to maintain, evaluate and enhance on the Quality System guidelines and procedures for Convergys Client

Support Group to ensure quality, efficiency and improvement in the delivery of products and services.

Self-employed Contractor

Intellectual Property Search Analyst and Database Administrator ● Crystal City, VA

Software Engineer ● Burtonsville, MD

1998 – 2001

(1999 – 2001)

Performed validity, patentability, and infringement searches for existing and pending patent applications at the US

Patent and Trademark Office. Provided database administration for patent law office client related searches.

(1998 – 1999)

Designed and developed a research database to track pharmaceutical design, lab testing and clinical trials for a

biological research firm focusing on animal vaccinations. Liaison between research scientists and software team to

translate research phases, processes, procedures and technology into software development requirements.

EDUCATION

Bachelor of Sciences, Biochemistry and Molecular Biology 1998

Pennsylvania State University, State College, PA